Frequently Asked Questions

Travellers

What is Tourly?
- Proudly developed in Madeira, Tourly is the new kid in town making the connection between tourists, tour operators, and resellers better than ever before! Her goal? To make life easier for tourists looking to have a great experience, for tour operators wanting to expand their business revenue, and for resellers searching for an additional source of income.
What are tourlies?
- Tourlies are all the experiences that can be booked on Tourly. You may book a tourly - which is one tour - or many tourlies - which, you guessed it, means various tours.
What are tourly suppliers?
- Tourly suppliers are the tour operators who supply our platform with amazing experiences and from whom you can book your tourlies.
What are tourly sellers?
- Tourly sellers are people who wish to resell tourlies from our tourly suppliers in exchange for a commission. They're usually rental accommodation hosts, hotel receptionists, or others who are regularly approached by tourists looking for an activity.
How can I book tourlies?
- Booking a tourly requires creating an account that can be set up in less than 2 minutes. After the account has been created and verified, browse for tourlies and easily book any by selecting the number of people, date and timeslot and then clicking 'Check availability'. You'll also be asked to fill in payment and billing details if they have not yet been filled in your account settings. After you have requested to book a specific tourly, you'll have to wait for the confirmation from the tourly supplier - which won't take long.
Is there any downside to using the Tourly link someone shared with me?
- Absolutely not! Tourly works with thousands of trusted resellers that use their affiliate links in order to track their commissions. Besides that, there aren't any other differences whatsoever - the same tourly, the same price, the same experience!
Can I book tours for the same day?
- Yes! It is in fact possible to book a tourly for the same day if, of course, there is availability and the tourly supplier confirms the request.
How do I create an account?
- Creating an account is simple and straightforward taking you no longer than 2 minutes. Follow these steps to create your account:
  1. Click the signup button that's on the top right-hand corner;
  2. In the 'I want to ...' section select the following option: 'Book activities';
  3. Fill in your information (your name, email, and password);
  4. Click the signup button. By clicking the signup button you are accepting our terms and conditions.
  5. Verify your Tourly account by clicking the link that has been sent to your email.
  6. Once your account has been verified we recommend you set up your payment details in order to save time and not worry about it in the future. To fill in your payment details:
    - Click on your profile icon/picture and select 'Account settings'
    - On the left side of the page click on 'payment methods', then fill in your details and save it.
- Voilà! You're ready to book Tourlies!
Do I need an account to book tours?
- Yes. An account is required to book tourlies. Having an account is mandatory for tourly suppliers to identify their clients and keep them updated.
When I request to book a tourly is it automatically confirmed?
- No. Requesting to book is in other words asking the tourly supplier for approval, which means that it's only confirmed after they've accepted your request. You'll be notified by email every time your request was accepted or even rejected.
What confirms my booking request?
- After the tourly has been confirmed you'll receive an email confirmation that is valid as an e-ticket, that should be shown on the day to the person who is responsible.
What are my options when I can't make it to a tour?
- You're able to cancel the tourly any time, but refunds may or may not happen depending on when the cancellations actually happen. So, if you cancel at least 24 hours before the booked timeslot a full refund is made. Any cancellations made within 24 hours before the booking may not be refunded.
If a booking is cancelled by a tour operator will I be notified?
- Yes of course! Communication is key for good things to happen, so no worries you'll always be notified if there's any update regarding the tourly you've booked.
Is paying online safe?
- Tourly uses Stripe to process payments and stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This certificate is considered to be the highest grade of payment processing security!
Is my tourly automatic charged?
- Not immediately! When you request to book a specific tourly, no charges take place. The payment will only happen, automatically, after the tourly has been confirmed by the supplier.
Need help setting up your payment details?
- To set up your payment details log in to your account and open your account settings by clicking the profile picture on the top right corner. Once you're on this page click on 'payment method' which's located on the left side of the page. Then just fill in your card and billing details and your account is fully ready to book and pay.
How are refunds processed? When do I get my refund?
- The refund is done using the same payment method you used when you booked your tourly and usually take up to 2 to 3 business days to be processed depending on your bank. If it takes longer than that, please send us a message here.

Affiliates

What is Tourly?
- Proudly developed in Madeira, Tourly is the new kid in town making the connection between tourists, tour operators, and resellers better than ever before! Her goal? Make life easier for tourists looking to have a great experience, for tour operators wanting to expand their business revenue, and for resellers searching for an additional source of income.
Who can be a Tourly Reseller?
- Anyone can join us as a reseller! We work hard every day to make it as easy as possible for you to sell tourlies, no matter if you own a Local Accommodation establishment or a Restaurant, or if you're just someone looking to get some extra income.
How to become a Tourly Reseller?
- To become a Tourly reseller you will need to Sign Up for a free reseller account by selecting the I want to... Register Affiliate option. You will need to verify your email address.
How can I start and get my first sale?
- After creating your affiliate account, you'll have access to your own Dashboard. There, you will learn about all our sales methods, their tools, and all the information you need to prepare you for success!
How is my commission calculated?
- We have five different reselling tiers, each with its own commission rate. Everyone starts in the Standard tier, which rewards you with 5% of your sales as your commission. If you manage to get over 250€ in sales, you move to the Bronze tier in the next month and get a 7.5% commission rate. Sellers with over 500€ in sales move to the Silver tier with a 10% commission rate and with over 1,000€ move to the Gold tier with a 12.5% commission rate. Lastly, if you're a sales champion selling over 2,000, you'll get to the Platinum tier and get 15% as your commission.
If I move up an affiliate tier, how long do I stay at this same tier?
- Resellers in the Standard level can only rise in our ranking. To remain at the Bronze level, the average monthly sales for the last 3 months should be at least 250€ up to 500€. To remain at the Silver level, the average monthly sales for the last 3 months should be between 500€ and 1,000€. To stay at the Gold level, the average monthly sales for the last 3 months should be above €1,000 up to €2,000. To stay at Platinum level, our highest level, the average monthly sales for the last 3 months must be above €2,000.
How and when do I get paid?
- Right now, we send our payouts at the end of each month directly to the bank account you used to sign up as a reseller. This helps us properly calculate your tier level and your commission. We are working to give you more options as to when you receive your payouts.
Do my commissions expire?
- Nope! Your commissions never expire. If you still haven't fully confirmed and verified your account yet, we will keep your commission safe until you do so, no matter how long you take.
What happens to my commission when the booking is canceled?
- We work very hard with our partners to make cancellations as rare as possible by offering customers reschedules and alternatives, but they can still happen! Unfortunately, when they do, your commission will also be refunded either from the current or the following month's payout amount.
What kind of bank account do I need to have to receive payouts?
- We should accept all personal and business European bank accounts. If you have any issues using your European bank account, please send us a message here.

Tour Operators

What is Tourly?
- Proudly developed in Madeira, Tourly is the new kid in town making the connection between tourists, tour operators, and resellers better than ever before! Her goal? Make life easier for tourists looking to have a great experience, for tour operators wanting to expand their business revenue, and for resellers searching for an additional source of income.
How to become a Tourly operator?
- To become a Tourly supplier you will need to Sign Up for a free tour operator account by selecting the I want to… 'Register Tour Operator'. Please note you will need to verify your email address and provide us some information about your business to be able to start getting bookings. We are working to make this process as easy as possible so if you need any help, simply send us a message here.
Are there any front-up costs?
- Tourly has been designed to be as easy, fast, and as fair as possible for tour operators, even for those who are just starting out. This is why we take great pride in not charging any account-opening or listing fees of any kind. On our platform, we only charge you when you actually start getting sales. Our Tourly fee is 30% and helps us maintain our platform and the security our partners and clients expect.
How can I increase my chances of getting sales?
- To make sure you have the highest chances of success, we recommend you always use high-quality photos and describe your tourly in as much detail as possible. We're working on a blog to cover the best practices you can follow to increase your success on our platform! More on that later.
What happen if my client cancels?
- If your client cancels their booking, we'll notify you and automatically refund their payment according to our standard cancelation policy: full refunds for all cancelations that are made at least 24h before the booking time; cancelations made within 24h before the booking will not be refunded.
How do I refund my client?
- You can refund your client before their booking from the Bookings menu on your Inbox. Select the booking you'd like to refund and click Issue Refund. Your client will be notified of the refund, and we'll process the transaction within 2 to 3 business days. Please note refunds are final as they cannot be reverted.
As a tour operator, what penalties apply if I cancel a booking for a tour?
- There will be no penalties for cancelations when the execution of the activity is made impossible, considerably more difficult, or endangered due to weather conditions, official measures, strikes, or other unforeseeable or unavoidable external conditions.
Can I decline booking requests?
- Yes! We know how important it is for you to have control over what bookings you accept in order to avoid overbooking or other schedule issues. Whenever you get a booking request you will be notified and can either approve it or decline it and we'll notify your client for you.
When will I get my payout?
- Great news! You've started making sales and your money is coming, but when will you get it? For now, all payouts are sent at the end of each month to avoid the extra unnecessary fees of more frequent payments. We are looking to offer more frequent payouts in the future.
How do taxes work for Tour Operators?
- Depending on your location, as a tour operator, it may be required you collect local tax or Value Added Tax (VAT, or IVA in Portugal) from your clients. We encourage you to consult a tax advisor in your jurisdiction for more insight.

Safety tips for travellers when booking tours

Here are some tips to help you book tours with more confidence and trust:

Do your research

Tourly turns the research process a whole lot simpler by proving filters that allows you to search by dates, price range, keywords and tour features. Take advantage of this tool when booking tours so you find exactly what you're looking for in your desired budget. When you've found the perfect tour be sure to read the suppliers profile as well as the tour's description. We recommend you pay extra attention to the features, pick-up/drop-off and the cancellation policy.

Clear your doubts

Tourly allows you to contact the host of the tour (the supplier) before requesting to book. It's a safe and easy way to clear any doubts you may have before purchasing the tour. After you have booked a tour you're still able to keep in touch.

Communication and payments through Tourly

The Tourly platform guarantees protection in your information, your payment details and others throughout the entire process! You should maintain all communications through our platform to avoid any inconveniences, the same goes for the payments.

Covid-19 Travel restrictions and advisories for Madeira Island

Travelling to Madeira Island and Porto Santo

Due to COVID-19 the government has taken action to maintain everyone's protection and well being. For this reason, there are some rules implied when travelling to this destination. These are the requirements and restrictions applied:

All passenger are obligated to create an account and fill in the epidemiological inquiry 48h - 12h before their flight in madeirasafe.com
Every passenger that has landed in Madeira Island must have a negative PCR test for COVID-19, which's no longer than 72h before boarding. The test must be done in certified laboratories. Consult the list of laboratories with whom the government has protocol: Laboratories list
- a. If you have hold of your PCR test you can upload it to your account at madeirasafe.com
- b. Passengers who land without a PCR test can be tested in the airport without any costs.
The following passengers have to be tested a second time, between the fifth and seventh day after their first PCR test.

i. Madeira Island residents;
ii. Emigrants and their families;
iii. Students attending education establishments that are outside of the island or are in mobility programs.

Passengers who have a vaccination certificate (a document that proves a complete vaccination) and/or proof of recovery of COVID-19 in the last 90 days are eligible to enter the Island without tests. These mentioned documents can also be uploaded to madeirasafe.com
All passengers must respect all rules and guidelines from the regional health authority during their stay.

For more information, visit the following websites: